Help and contact
Questions, problems or feedback? E-mail recruiterhqapp@protonmail.com. We usually answer within one working day.
1. Getting access
RecruiterHQ is used by organisations that recruit. You get an account when an admin of your organisation invites you; you then choose a password and set up two-step verification.
New organisation? Start a free trial at recruiterhq.app. Applied for a job? Use the link in the e-mail you received to open your candidate portal; for questions about your application, contact the organisation you applied to.
2. The iPhone app
- Sign in with the same e-mail and password as on the website, then enter the code from your authenticator app (or a recovery code).
- Lost your phone or authenticator? Use one of your recovery codes, or ask your organisation's admin to reset two-step verification.
- Push notifications: turn them on in the app (Settings → Push notifications) and choose per kind what you want under Settings → Notifications. They never show a candidate's name.
- Face ID: turn on “Lock with Face ID” in the app's settings so nobody else can open it on your phone.
- Forgot your password? Tap “Forgot your password?” on the sign-in screen.
3. Deleting your account
Your account belongs to your organisation. Ask your organisation's admin to remove you, or e-mail recruiterhqapp@protonmail.com from the address of your account: we delete your account and the personal data we hold for it within one month, except what the law requires us to keep. Candidates can ask for deletion in their candidate portal.
4. Security
Found a security problem? Please tell us at recruiterhqapp@protonmail.com.