Terms of service

1. The service

RecruiterHQ provides RecruiterHQ: online software to publish jobs, receive and handle applications, communicate with candidates, plan interviews and use AI features. The features per plan are on our website.

2. Accounts and users

• You can invite as many users as your plan allows. You're responsible for who you give access, and for what happens under your users' accounts.
• Two-factor authentication is required for users. Keep sign-in details secret and tell us straight away if you suspect misuse.
• Give correct details and keep them up to date.

3. Free trial

A trial lasts 14 days, without a credit card, within the limits shown during sign-up. Nothing is charged automatically. When the trial ends, your jobs go offline until you choose a plan; you can still finish conversations with candidates who applied. Without a plan, your organisation's data is deleted 90 days after the trial ended; we e-mail you before that.

4. Plans, prices and payment

• Prices are shown on our website and exclude VAT. Plans are paid in advance per month or per year, through Stripe, and renew automatically until cancelled.
• You can cancel at any time in the app; the plan then ends at the end of the paid period. Payments already made are not refunded, unless the law says otherwise.
• Upgrading takes effect right away. To downgrade, you first bring your use (for example active jobs or departments) within the limits of the smaller plan; we never delete anything for you. Features the smaller plan doesn't have stop working right away.
• We may change prices with at least 30 days' notice. A change applies from your next billing period.
• If a payment fails, we let you know. If it remains unpaid, we may suspend the service after a reminder.

5. AI credits

AI features use credits. Each plan includes a number of credits per month; unused monthly credits don't carry over. Extra credits you buy remain available while your account is active and are used after the monthly credits. What a feature costs is shown before you start it. A failed AI request costs nothing.

6. Using AI responsibly

AI features assist people; they don't make decisions. AI output can be incomplete or wrong. You remain responsible for every decision about candidates and for checking AI output before you use it. Don't use RecruiterHQ to take decisions about people solely by automated means.

7. Acceptable use

You use RecruiterHQ lawfully. In particular you will not:

• discriminate against candidates or ask for information that isn't needed for the job;
• process candidate data without a valid legal basis, or keep it longer than allowed;
• upload malware, test our security without permission, or try to access other organisations' data;
• copy, resell or reverse engineer the service, or overload it (for example by scraping).

We may suspend access if these rules are broken, after a warning where possible.

8. Your data

The data you and your candidates put into RecruiterHQ remains yours. We process it only to provide the service, as your processor, under the data processing agreement (available on request at recruiterhqapp@protonmail.com). How we handle personal data is described in our privacy policy. You can export and delete candidate data with the privacy tools in the app.

9. Availability and support

We do our best to keep RecruiterHQ available and secure, and to announce planned maintenance. Unless agreed otherwise in writing, we don't guarantee a specific availability. We may improve and change the service; we don't remove core features from a plan you pay for without notice.

10. Intellectual property

The software, design and content of RecruiterHQ belong to RecruiterHQ. You get a right to use the service during your subscription, for your own recruitment.

11. Liability

RecruiterHQ's liability is limited to direct damage, up to the amount you paid for the service in the 12 months before the event that caused the damage. We are not liable for indirect damage such as lost profit or lost data that could have been exported. These limits don't apply in case of intent or gross negligence.

12. Ending the agreement

You can stop at any time by cancelling your plan. We may end the agreement with 30 days' notice, or right away in case of a serious breach of these terms. After the end, you can export your data for a limited period; then it is deleted.

13. Changes to these terms

We may change these terms. We tell you about important changes at least 30 days in advance. If you don't agree, you can cancel before they take effect.

14. Applicable law

Dutch law applies. Disputes go to the competent court in the Netherlands, unless mandatory law says otherwise.

Questions? E-mail recruiterhqapp@protonmail.com.